1. Purpose of Privacy Policy

We are aware of the importance of protecting and respecting the privacy of our customers.

The purpose of this Privacy Policy is to inform users of our websites as accurately as possible about our practices regarding the collection, use, and sharing of information provided through our order forms.

We also inform you of the rights you have over your data.

2. Applicable Laws

This Privacy Policy is in accordance with the general rules (GDPR) on the protection and use of personal data.

By using our site, users agree to the collection, use, and retention of the data used in our order forms.

3. Collection of Internet User Information

Please note that we only collect data necessary for the proper processing of your order.

When you use our platforms, you provide us with information, including personal information, when you fill out our order forms.

Every time our customers connect, we automatically collect information about the devices used, such as IP address, login data, types and versions of internet browsers used, types and versions of browser plugins, operating systems, and platforms.

Your personal data is stored for a maximum period of 5 years after the date of your last order.

Financial data is kept in accordance with applicable tax and accounting laws.

We are committed not to sell or share your data with third parties unless required by law, if required for any legal proceedings, to prove or protect our legal rights.

If your account has been suspended or blocked, we will retain your data for up to 5 years from the date of suspension to prevent attempts to circumvent the rules for using our websites.

4. Use and Sharing of Personal Data

We use your collected personal data to process your orders under the best conditions, send you information, order confirmations, and invoices by email or SMS, collect your payment, verify the information contained in your passport or any other document we may have collected during your order.

When you use our services, some of your personal information will be transmitted to the immigration services of the countries you wish to visit.

We will only share your data with third parties in the context of credit card payments.

We are committed to protecting your personal data and using it in accordance with applicable laws and regulations.

If you have any questions or concerns about our privacy policy, please do not hesitate to contact our customer service by phone, chat, or email using the contact information provided on the contact page of our website.

5. Recording and Storage of Your Data.

We store your personal data within the European Union.

However, it is possible that the data we collect when you use our Platforms may be transferred to other countries, some of which may have data protection laws that are less protective than those in the country where you live.

This is particularly the case for data transmitted to our subcontractors located outside of the European Union, including in the United States.

6. Your rights regarding your personal data.

You have the right to obtain a copy of the personal data we hold about you. Before responding to your request, we may verify your identity and ask you to provide additional information to respond to your request.

We will endeavor to respond to your request within a reasonable time and, in any event, within the time limits set by law.

You can also modify or delete this information by contacting us directly by email. Please note that we may retain certain information about you when required by law or when we have a legitimate reason to do so.

For example, if we believe you have committed fraud or violated our terms of use and we want to prevent you from circumventing applicable laws.

7. Changes to our Privacy Policy

We may modify this privacy policy from time to time.

We invite you to regularly consult this page to learn about any changes or updates to our privacy policy.

8. Contact.

If you have any questions about this privacy policy or if you have any requests regarding your personal information, you can contact us online by filling out our contact form.

1. Terms and Conditions - Purpose

We offer an assistance service for all administrative procedures for any stay or transit in a foreign country.

These general terms and conditions of sale contain the rules and conditions for the sale of e-Visas (Electronic Visas), appointments at the embassy for long-term visas, as well as all the necessary and compulsory forms for e-Visa applications. Our website is not an official immigration website.

Our prices include all immigration taxes, as well as all management, administration, archiving and e-mailing costs for e-Visas, embassy appointment confirmations and official intermediate documents required for embassy appointment procedures.

We provide a customer service by chat and e-mail, available Monday to Friday from 09:00 to 18:00, and Saturday morning from 09:00 to 12:00, to assist our customers in obtaining their e-Visa.

If the e-Visa, embassy appointment confirmation or any additional documents are lost, customers can request a copy, which will be sent to them immediately by e-mail.

Users always have the option of ordering their e-Visa directly from the official immigration websites, or taking the necessary steps themselves at the embassies for a long-term visa at the rates and conditions in force on the government websites. In this case, they waive all our help and assistance services.

Any use of our site and any e-Visa order or embassy appointment procedure implies full knowledge of our general terms and conditions of sale and commits users and customers to accepting their terms.

2 - Prices for services

The e-Visa sales prices and all procedures with embassies for long-term visas, may be modified at any time according to the evolution of government tariffs. Orders will be invoiced on the basis of the rate in force at the time of validation of the order.

On our website, the sales prices are indicated including all taxes.

3 - Online payment by credit card

Payment for services is made online, using a valid bank card, on the website when the order is placed at the end of the form.

The transaction is debited at the time of payment, which validates the order.

The services ordered will not be delivered in the event that payment by bank card is blocked.

The customer acknowledges that the provision of credit card details constitutes authorisation of payment to our company for the full amount of the order.

4 - Waiver of right of withdrawal

For all online purchases, the Internet user benefits from a legal cooling-off period from the date of receipt of his/her order, which allows him/her to cancel the order without having to justify the reason for doing so.

However, this right of withdrawal does not apply to intangible services that have already been fully executed before the end of this period, where execution has begun following the Internet user's prior explicit agreement and express waiver of their right of withdrawal.

By accepting the General Terms and Conditions of Sale, the user expressly agrees to receive the ordered e-Visa, the required form or the embassy appointment before the end of the withdrawal period. By doing so, they definitively waive this right, authorise their request to be processed immediately and agree to receive their e-Visa as soon as possible.

In the event of ‘express’ withdrawal before the request has been processed, the order will be reimbursed in full. The ‘express’ withdrawal request must be made to Customer Services, by chat or e-mail.

5 - Refund conditions

For e-Visa services, orders are processed as soon as they are received, in the shortest possible time, in order to maximise the speed with which the final e-Visa or embassy appointment is received.

It is therefore impossible to refund an e-Visa application once it has been received and processed by our Formalities Department. Fees associated with the e-Visa application or embassy appointment are not refundable.

If a duplicate e-Visa already exists due to an application previously made on another platform, no refund can be given.

Only applications that have not been processed, incomplete applications, requests for reimbursement before processing, or cases of ineligibility detected by our customer service department may be reimbursed, with the exception of a €40 processing and handling fee.

In the event of refusal to issue the e-Visa or the appointment at the embassy by the authorities of the destination country, for whatever reason, no refund may be granted.

By purchasing e-Visa services on our website, the Internet user must accept the full terms and conditions of sale before confirming payment.

By validating payment, the Internet user expressly accepts the general terms and conditions of sale and approves the information entered in the forms on our site, thus constituting a definitive waiver of the right to reimbursement and retraction.

In the event of a significant error in the initial request, we undertake to resubmit the request on your behalf, at no extra cost; however, no refund will be made.

6 - Customer declaration

By accepting these general terms and conditions of sale, the Internet user confirms that he/she has read and understands all of the terms, and declares on his/her honour that all of the information provided is sincere and true.

Internet users certify that all the information provided when ordering their e-Visa or making an appointment at an embassy is accurate and complies with the laws of their country.

Please note that any false declaration may result in a ban on entry to the foreign country and a blockage at the border when entering the country.

7 - On-line contractual commitment

The contract is concluded as soon as the Internet user validates, confirms and pays for his/her order on the website, in accordance with the legal provisions on the conclusion of online contracts.

At the time of online payment, all the information relating to the order is displayed on the payment validation screen.

Internet users may correct their order at any time before proceeding with payment.

Contracts are kept and archived for a period of five years. Any customer may access them by sending an e-mail request to Customer Services at the e-mail address indicated on the contact page of our site or on their invoice.

8 - Liability

The e-Visa services are intended to assist Internet users in all their travel preparation procedures. We cannot be held liable in the event of non-compliance with the legislation of the country for which the e-Visa is issued by the customer.

Furthermore, we cannot be held liable for any inconvenience or damage associated with the use of the Internet, such as external intrusions, service interruptions or the presence of computer viruses.

9 - Customs control - Right to enter the country

An e-Visa (Electronic Visa) validated by the government allows entry to the territory of the foreign country. However, the customs, immigration and border protection services may take a contrary decision when checking documents at the border and invalidate an e-Visa previously issued by the government.

10 - Personal Data

We collect nominative information and personal data concerning all our customers. This information is necessary to manage orders and to improve the services and communications sent to customers.

It may also be transmitted to companies and administrations that contribute to these relations, such as those responsible for the execution of services and orders, for their management, processing and payment.

This information and data is also kept for security purposes and in compliance with legal and regulatory obligations.

In accordance with the law, each customer has the right to access, rectify and object to any nominative information and personal data concerning them, via our customer service department.

11 - Applicable law

By express agreement between the parties, these Terms and Conditions shall be governed by and subject to UK law.

12 - Disputes

In the event of a dispute relating to an order, the parties shall, in the first instance, give preference to an amicable agreement or to a mediation or conciliation procedure.